Southwest Online, our online banking service, allows you the ability to access your account(s) electronically through a secured link.

Enrollment for this service is easy. Just contact our Member Services Department at 1-877-297-5657 or 210-684-1054 during normal business hours and it will only take a few minutes to get you started.

Once you log in for the first time you will go through a security feature.  This process is known as MFA (multi-factor authentication).  This security feature will provide a secret image and phrase that is personally selected by you for added security protection. 

Southwest Online offers many exciting and convenient features which are listed below:

E-Notes – This new FREE service allows you to receive important notifications by e-mail.  Such as, NSF/ODP (Non-sufficient Funds/Overdraft Privilege) Fee Notice, Late Payment, or Maturity Notice (Share/IRA Certificate).    

E-Alerts – This new FREE service allows you to set parameters that notify you of events which happen to your account.  Below are examples of four alert types:

For example, you can choose to set your checking account and set the threshold to be less than, equal to or greater than a set amount.  You can set the system to notify you of a specific check or checks clearing your account.  You can even set the system to remind you to make your loan payment(s) avoiding any late payment notices.

Auto Transfer  – This FREE service allows you to set transfers that will process on the date(s)  selected.  You can make loan payments, transfer money to your checking from your savings as a single transfer or on a reoccurring basis.  Also, you can transfer funds from your account to another member’s account as long as a cross-over agreement.  You can obtain the cross-over agreement form from the member services department at either of our Southwest Research Center Credit Union (SwRCFCU) office locations. 

Transfers  – Allows you to transfer funds within the same account number.

Account History – Allows you to check an account history up to 12 months.

Auth Holds – This FREE service allows you to review any holds on deposits that have been made to your account.

Checks Cleared (Draft View) – After enrolling for this FREE service, you can view checks that have cleared your account through normal banking channels. The online image will show you the front and back of each cleared check.

Calculators – This FREE service provides over 50 financial calculators that can help you in planning purchases, retirement, and other various items.

Credit Card – If you currently have a SwRCFCU MasterCard, you can use this service to view your credit card balance, payment history, purchase history and even make your payment electronically through a secured site.

E-Statements – Enrollment into this FREE service allows you to receive and view your statements online.  Enrollment before the 26^th of the month avoids receiving a paper statement by regular mail.  Upon successful enrollment of this service, you will be notified via email when your statement is ready for viewing.

Loan Applications – This FREE service allows you to submit any loan request securely online. Once your request is processed, a Account Executive will contact you.

Reorder Checks – If you currently have a SwRCFCU checking account, you can use this service to order or reorder checks with Liberty Check Printers. You can even view new designs and prices before you place your order.

Stop Checks – This convenient service allows you to place a stop payment on a check(s) without visiting either of our two SwRCFCU office locations and all requests will be honored up to 6 months.  A $20.00 fee will be assessed for each request processed.

Special Occasions – Once you enroll for this FREE service, you can remind yourself of special occasions, such as birthdays, anniversaries, or even send a special message to yourself or others.

Options –  By clicking onto this link, you can enroll for e-statements, e-notes, e-alerts, checks cleared (called draft view) and special occasions services.

Messages – You can send a secured message to our Southwest Online System Administrator or you can check any messages that have been sent to you by the Credit Union.

Preferences – Change your email address, your Southwest Online password, or assign special names to your credit union accounts.  For example, if you have several loans you can label each one differently like vacation loan, signature loan, boat loan, used auto loan, motorcycle loan, etc.

MFA Preferences – This link answers questions about Multi-factor Authentication (MFA).  It also allows you to change your image, security questions and other information about MFA.